rabaje's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how rabaje collects, stores, and protects your data.
Introduction and Scope
rabaje operates a trusted online betting and casino platform for players in Bangladesh. We believe that protecting your privacy is one of our core responsibilities. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used and kept secure.
This policy applies to the rabaje.cam website and all services under it. We may update this policy from time to time, and any changes will be published on this page. We therefore recommend reviewing this policy regularly.
1. What Information Is Collected
Registration and Identity Information
When you create an account at rabaje, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
Financial and Transaction Information
To provide financial services, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Payment method details
Gaming Activity Information
The following information related to gaming activity on your account is recorded:
- Betting history and results
- Favourite games and gaming preferences
- Session duration and activity
- Bonus and promotion usage details
- VIP level and rewards history
Technical and Device Information
Information collected automatically to improve our services:
- IP address and browser type
- Device model and operating system
- Website visit times and page navigation
- Cookies and session data
- Referral source and traffic data
2. Purpose of Data Use
rabaje uses your personal information only for specific, legitimate purposes. Below we explain in detail why and how your information is used:
a) Account Management
Your information is used to create, verify, and maintain your account, confirm your identity, and ensure the security of your account.
b) Financial Transaction Processing
Your information is needed to complete deposit and withdrawal processes, issue bonuses, and maintain financial records.
c) Customer Support
To resolve your complaints and requests promptly, provide assistance via live chat, and maintain communication by email.
d) Responsible Gaming
To monitor gaming activity, identify unusual behaviour, and help players set limits.
e) Fraud Prevention
Your information is analysed to prevent illegal activity, money laundering, and fraud, and to ensure platform security.
f) Service Improvement
Your information is used to personalise your experience, add new features, and improve platform performance.
3. Data Sharing and Disclosure
Permitted Disclosure Situations
Some information may be shared in the following limited situations:
- Payment Processors: With payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions
- Technology Partners: With technology service providers necessary for platform operations (they are bound by confidentiality agreements)
- Legal Obligations: With authorities as part of a court order or legal process
- Fraud Prevention: With security partners to detect and prevent fraudulent activity
- Business Transfer: In the event of a merger or acquisition, where the new entity will also be required to comply with this privacy policy
Information With Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, may receive limited technical information to operate their games. However, they do not receive your personal identity information and cannot use your data independently.
4. Data Security Measures
SSL Encryption
All data transmission between you and our servers is protected by SSL/TLS encryption, which keeps your information private from third parties.
Secure Servers
Your personal information is stored on secure servers equipped with firewalls and modern security systems, and regular security audits are conducted.
Access Control
Access to your information is granted only to staff who require it for their work, and all access is logged and monitored.
Regular Backups
Regular secure backups of your information are maintained so that your data is not at risk of being lost in the event of a technical problem.
Breach Response
In the event of a security breach, we will take swift action and notify affected users in a timely manner.
Two-Factor Authentication
Two-factor authentication is in place to protect your account against unauthorised access.
5. Cookies and Tracking Technology
Cookie Usage Policy
The rabaje website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Required for the core functioning of the website — used to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
Used to remember your preferences such as language and settings, making your next visit easier.
Analytics Cookies
Used to collect anonymous traffic information to understand how our services are being used.
Cookie Controls
You can disable non-essential cookies at any time by changing your browser settings, though this may affect some services.
6. Data Retention Period
How Long Information Is Kept
We retain your information only for as long as it is necessary or required to be kept due to legal obligations. Retention periods for different types of information are listed below:
- Account information: For as long as the account is active and for five years after it is closed
- Financial transaction records: For up to seven years in accordance with legal and regulatory requirements
- Gaming history: For up to three years after the account is closed
- Communication records: Customer service communications for up to two years
- Logs and technical data: For a maximum of six months
- Identity verification documents: For up to five years after the relationship ends
Once the retention period ends, information is securely deleted or anonymised.
7. Your Rights
Right to Access Information
You may request to view the personal information stored in your account at any time. We will provide a copy of your information within 30 working days.
Right to Correct Information
If your information is incorrect or incomplete, you may request that it be corrected. We will ensure corrections are made promptly.
Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances you may request that the use of your information be restricted, such as when the accuracy of the information is in dispute.
Right to Data Portability
You may request your information in a structured digital format, which you can transfer to another service.
Right to Object
In certain cases you have the right to object to the processing of your information. We will give your objection serious consideration.
8. Protection of Underage Users
Policy for Users Under 21
The rabaje platform is for users aged 21 and above only. We do not knowingly collect personal information from any person under the age of 21.
- Age is verified at the time of registration
- Identity documents are verified in cases of suspicion
- If a minor's information is identified, it is deleted immediately and the account is closed
- Parents can contact [email protected] to report information about their child
9. Policy Changes & Updates
Process for Changes to the Privacy Policy
We may update this privacy policy from time to time. The "Last Updated" date at the top of this page will be changed to reflect any updates.
- For significant changes, a notification will be sent to the registered email address
- Continuing to use the platform after changes have been made will be considered acceptance of the updated policy
- Older versions of the policy can be provided from the archive upon request
- You are advised to review this page regularly
10. Contact & Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated team is always ready to respond to your queries promptly.
Quick Links
To read our other policies and documents: